WARRANTY
“Hassle-Free Warranty” Procedures
These products sold into the United States and Canada are covered by our “Hassle-Free
Warranty”, summarized by the following description:
Products manufactured by Secura Key are warranted against defects in materials and
workmanship for two years from the date of purchase. Secura Key will immediately replace
any product that fails to operate as designed for any reason during the warranty
period. “Any reason” includes vandalism, installation errors and even
“Acts of God” such as lightning, fire, flood, hurricane, etc.
Return of the failed product shall be at the discretion of Secura Key. If Secura Key does
not contact the Customer within a sixty (60) day period following the issuance of the RMA,
Customer will not be required to return the failed product(s). If requested to return
failed product(s),shipping expense shall be the responsibility of the Customer. Failure to
return failed product(s) within fifteen (15) days of being requested will incur a charge
equal to the cost of a new product(s).
In the event that Secura Key chooses, within the sixty (60) day period, to perform a
product evaluation and no defect is found, a minimum $50.00 or equivalent charge will be
applied to each product for labor required in the evaluation.
Warranty claims require a Return Material Authorization (RMA). Simply call our Technical
Support Department at 1-877-850-3452 for help in evaluating your problem. If no resolution
is achieved over the phone, simply request an RMA# and a replacement unit will be shipped,
via Ground, at Secura Key’s expense.
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