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SecuraKey (Entracomp) 26SA & 28SA-PLUS
Stand Alone Card Access Control Units
26SA and 28SA-PLUS



Configuration Guide
SKNET Software


SecuraKey Warranty


Secura Key Limited Warranty (United States and Canada)

“Secura Key products are warranted against defects in materials and assembly for the period indicated below. In the event that any Secura Key manufactured product fails to perform as intended during the warranty period, Secura Key will replace the defective product with a new or refurbished product. This is subject to the equipment being installed in accordance with the instructions and used appropriately in suitable conditions. The warranty period begins on the date of shipment from our factory, or if sold through a Distributor, on the date of sale (original receipt or documentation is required). This warranty does not include your cost for taxes, duties, or installation expenses.”

• E*TAG® AND RADIO KEY® ACCESS CONTROL READERS = 3 YEARS (as long as the original user owns the product)
• E*TAG® AND RADIO KEY® CARDS AND KEY TAGS = 3 YEARS (as long as the original user owns the product)
• SK-ACP Access Control Panels = 3 YEARS

Warranty claims require a Return Material Authorization (RMA). Simply call our Technical Support Department at 877-850-3452 for help in evaluating your problem. If no resolution is achieved over the phone, request an RMA form, and then complete and submit the form to Secura Key to initiate the Warranty process. Refer to Secura Key's website for complete RMA policy (www.securakey.com).

Return of Lifetime Warranty defective product shall be at the discretion of Secura Key. Customer must retain the defective product for a thirty (30) day period following the issuance of the RMA, during which time Secura Key reserves the right to request return of the defective product. Products must be returned if requested, freight prepaid. If requested defective products are not returned within 30 days, Secura Key may invoice the customer for the full price of the replacement unit.

Return of 3-Year Warranty defective product is always required, and must be done within 30 days or customer account is subject to full cost of the replacement unit.

Warranty Exclusions

Products which have failed due to vandalism, willful damage, installation errors, inappropriate electrical loading, mis-use and “Acts of God” such as lightning, fire, flood, hurricane, etc.
Cards that have been modified by third parties after sale in a manner that affects performance of the card.
Reader Modules, Code Strips, Tags or Inserts that are embedded into other products - these are covered by a separate warranty – check with factory.

Products where the serial number has been defaced or removed.
Products not manufactured by Secura Key are covered by their own original manufacturers’ warranty. Please contact SECURA KEY Customer Service for warranty/repair instructions.
Lifetime warranty does not apply to products purchased prior to January 2005.

Warranty Limitations

“THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. SECURA KEY SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The remedies provided herein are the buyers’ sole and exclusive remedies. In no event shall Secura Key be liable for damages in excess of the purchase price of the product, for direct, indirect, special, incidental or consequential damages (including loss of profits) arising out of the installation, use, or inability to use such product, or loss resulting from the operation or performance of any third party product or any systems in which a Secura Key product is incorporated, whether based on contract, tort or any other legal theory.”