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Age Craft Vinyl Railing FAQ
Question 1:
Do you ship out of the state of Ohio?
Reply:
Yes, we ship anywhere in the continental U.S. On orders over $1500.00 (restrictions may apply), we pay the freight. If you return the
shipment, you will not be reimbursed for the actual cost of that freight charge.
Question 2:
What do I need to order?
Reply:
The easiest way to figure the materials needed is to fax or email a drawing to us and let
us figure the materials for you. This is the safest way to determine the quantities for
sections, posts, and other accessories. Just make a simple drawing noting the lengths or
each side and marking any existing structure clearly. Note somewhere in your message the
style, height, and color that you like. Emails can be sent to sales@hooverfence.com. Our fax number is
330-358-2624.
Question 3:
What is the warranty, and what does it cover?
Reply:
Age Craft warrants their vinyl railing for a lifetime against defects in workmanship or
materials. Certain restrictions apply. You can see the Age Craft warranty here.
Question 4:
What is Age Craft's product made of?
Reply:
Age Craft's product is made from vinyl extruded with different layers to make the product
strong and resistant to abuse and the sun's rays. More information on the coextrusion
process can be found here.
Question 5:
Will it turn yellow?
Reply:
No. Age Craft vinyl products contain titanium dioxide (TI02),
which prevents ultraviolet degradation. All Age Craft products are warranted for the
lifetime of the original consumer purchaser.
Question 6:
Will the railing break easily when it gets hot or cold?
Reply:
As with most plastics, vinyl will become less flexible in colder
weather conditions. This will not cause a problem under normal circumstances. Avoid
striking the product hard when it is extremely cold.
Question 7:
Do railing sections ship assembled?
Reply:
No, normally the railing sections are shipped boxed and
unassembled.
Question 8:
What is the difference between the Age Craft Elite and
Premium Styles of railing?
Reply:
The only difference between the Elite and Premium styles of
railing is the top rail. The Elite utilizes the T-Top rail where the Premium style uses a
2x4.
Question 9:
How strong is it?
Reply:
The Age Craft railing has been load tested and passed the
requirements for railing by the International Building Code and the Uniform Building Code.
Local codes may differ in your area. This information is provided by the manufacturer and
any questions concerning building codes should be directed to Age Craft Mfg. at
1-800-247-5487.
Question 10:
How do I clean it?
Reply:
Washing with a mild soap periodically will keep your Age Craft
railing looking like new. In extreme cases, the product may be waxed to further enhance
it's appearance.
Question 11:
Can I paint my railing to match my house?
Reply:
Absolutely not! Painting vinyl railing goes against the whole
idea of having a low maintenance product. Painting your product will terminate the
warranty immediately.
Question 12:
Can vinyl railing be installed to form an arc or
radius?
Reply:
Vinyl railing can be installed in an arc or radius by using the
angle brackets available in 45 or 22-1/2 degree styles. Typically sections are cut
and more line posts are ordered to achieve the desired effect.
Question 13:
What are the component choices available in the Age Craft
railing systems?
Reply:
Choices that need to be made when considering vinyl railing is
first, the top rail type. The Elite style uses a T-Top rail, the Premium uses a 2x4.
Others choices are the type of picket used. The Age Craft vinyl railing offers three types
of pickets: 1-1/2"x 3/4" picket, 3"x 7/8" picket, and 1-1/2"
turned spindles. The final choice to be made is the post cap type. All posts come standard
with a pyramid cap. New England post caps and Ball Caps are optional.
Question 14:
What is the Age Craft bracketed system?
Reply:
The Age Craft bracketed system consists of true 4"x4"
posts that slide over structural aluminum supports. The aluminum supports are fastened to
an adjustable base flange. The base flange is fastened to the deck or porch floor with
either screws or concrete fasteners, not provided. Brackets are available in flat, stair,
45 degree, 22-1/2 degree, and column styles. Extremely sturdy vinyl brackets come complete
with self-tapping screws that attach to the post through the aluminum support providing a
completely stable connection. The rails have internal aluminum supports also. Brackets are
included with flat and stair sections. Specialty brackets purchased separately.
Question 15:
How do I go from a flat section to a stair section?
Reply:
To go from a flat section to a stair section is only a matter of
using the proper brackets. The flat section will install to the transition post with a
flat bracket where the stair section will use a stair bracket.
Question 16:
Is vinyl railing more expensive than wood?
Reply:
As an intial investment, vinyl railing costs more than wood
railing. The difference in the two products is the wood requires a lot of maintence and is
subject to warping, splintering, fading, and painting or staining on a yearly basis. Vinyl
railing becomes a better choice with it's low maintenance and durability over time.
