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Superior Systems Vinyl Railing FAQ

  1. Do you ship out of the state of Ohio?
  2. What do I need to order?
  3. What is the warranty, and what does it cover?
  4. What is Superior Systems' product made of?
  5. Will it turn yellow?
  6. Will the railing break easily when it gets hot or cold?
  7. Do railing sections ship assembled?
  8. Is vinyl railing difficult to install
  9. How strong is it?
  10. How do I clean it?
  11. Can I paint my railing to match my house?
  12. Can vinyl railing be installed to form an arc or radius?
  13. What are the component choices available in the Superior Systems railing?
  14. What is the Superior Systems' bracketed system?
  15. How do I go from a flat section to a stair section?
  16. Is vinyl railing more expensive than wood?
  17. What are boxed sections and are all heights and colors available this way?

Question 1:
Do you ship out of the state of Ohio?

Reply:
Yes, we ship anywhere in the continental U.S. If you return the shipment, you will not be reimbursed for the actual cost of that freight charge.

Question 2:
What do I need to order?

Reply:
The easiest way to figure the materials needed is to fax or email a drawing to us and let us figure the materials for you. This is the safest way to determine the quantities for sections, posts, and other accessories. Just make a simple drawing noting the lengths or each side and marking any existing structure clearly. Note somewhere in your message the style, height, and color that you like. Emails can be sent to us here. Our fax number is 330-358-2624.

Question 3:
What is the warranty, and what does it cover?

Reply:
Superior Plastic Products warrants their vinyl railing for a lifetime against defects in workmanship or materials. Certain restrictions apply. You can see the Superior Plastic Products warranty here.

Question 4:
What is Superior Plastic Products' product made of?

Reply:
Superior Plastic Products product is made from vinyl extruded with different layers to make the product strong and resistant to abuse and the sun's rays.

Question 5:
Will it turn yellow?

Reply:
No.
Superior Plastic Products vinyl products contain titanium dioxide (TI02), which prevents ultraviolet degradation. All Superior Plastic Products are warranted for the lifetime of the original consumer purchaser.

Question 6:
Will the railing break easily when it gets hot or cold?

Reply:
As with most plastics, vinyl will become less flexible in colder weather conditions. This will not cause a problem under normal circumstances. Avoid striking the product hard when it is extremely cold.

Question 7:
Do railing sections ship assembled?

Reply:
No, normally the railing sections are shipped boxed and unassembled.

Question 8:
Is vinyl railing difficult to install?

Reply:
Vinyl railing is easy to work with. Sections can be cut down easily with common tools. Installation manuals are available online. If you are handy with tools and can handle moderate construction projects you can probably install the railing yourself. Look over the installation manual, if you're not up to doing the job yourself, you would be better off hiring a fence/railing company locally to install it.

Question 9:
How strong is it?

Reply:
The Superior Systems railing has been load tested and passed the requirements for railing by the International Building Code and the Uniform Building Code. Local codes may differ in your area. This information is provided by the manufacturer and any questions concerning building codes should be directed to Superior Plastic Products at 1-800-633-7093.

Question 10:
How do I clean it?

Reply:
Washing with a mild soap periodically will keep your Superior Systems railing looking like new. In extreme cases, the product may be waxed to further enhance it's appearance.

Question 11:
Can I paint my railing to match my house?

Reply:
Absolutely not! Painting vinyl railing goes against the whole idea of having a low maintenance product. Painting your product will terminate the warranty immediately.

Question 12:
Can vinyl railing be installed to form an arc or radius?

Reply:
Vinyl railing can be installed in an arc or radius by using the angle brackets available in 45 or 22-1/2 degree styles. Typically sections are cut and more line posts are ordered to achieve the desired effect.

Question 13:
What are the component choices available in the Superior Systems' railing?

Reply:
Choices that need to be made when considering vinyl railing is first, the surface that the railing is being mounted on. The installation instructions can give you more information on this subject. The type of mounting supports will vary depending where you are installing your railing. The final choice to be made is the post cap type. Post caps are sold individually. Many styles are available.

Question 14:
What is the Superior Systems' bracketed system?

Reply:
The Superior bracketed system consists of true 4"x4" posts that slide over structural aluminum supports. The aluminum supports are fastened to an adjustable base plate. The base plate is fastened to the deck or porch floor with either screws or concrete fasteners, not provided. Brackets are available in flat, stair, 45 degree, 22-1/2 degree, and column styles. Extremely sturdy vinyl brackets come complete with self-tapping screws that attach to the post through the aluminum support providing a completely stable connection. The rails have internal aluminum supports also. Brackets are included with boxed flat and stair sections. Specialty brackets purchased separately.

Question 15:
How do I go from a flat section to a stair section?

Reply:
To go from a flat section to a stair section is only a matter of using the proper brackets. The flat section will install to the transition post with a flat bracket where the stair section will use a stair bracket.

Question 16:
Is vinyl railing more expensive than wood?

Reply:
As an initial investment, vinyl railing costs more than wood railing. The difference in the two products is the wood requires a lot of maintenance and is subject to warping, splintering, fading, and painting or staining on a yearly basis. Vinyl railing becomes a better choice with it's low maintenance and durability over time.

Question 17:
What are boxed sections and are all heights and colors available this way?

Reply:
Boxed sections include a railing section and all four brackets needed to mount the section. Boxed sections are available for flat or step applications. Both 3' and 3-1/2' sizes come in boxed sections. All colors are available in boxed sections.