Defective Parts
We try our
best to eliminate any defective parts that are shipped with our
products. If, however, you should find a defective part, we will replace
– free of charge – any part which is defective. You will need to provide
proof of purchase showing date of purchase and provide us with detailed
description of the defective component. Your replacement will be shipped
by ground shipping, freight prepaid. Next day or express shipping will
require freight collect and paid for by you, the consumer. Damages from
improper anchoring, strong winds, snow, ice or rain are not considered
defects.
Improper Anchoring, Strong Winds, Rain, Snow, or Ice
King
Canopy/PIC America, LTD. does not guarantee these canopies under
strong weather conditions. These canopies are designed to protect
against damages caused by sun, rain, tree sap, birds, etc. They are
not designed to hold roof loads that accompany snow, ice or heavy
rains.
If your canopy is not anchored securely, it can be lifted by the
wind and will fly away. If your canopy takes flight, we are not
responsible for any replacement. If you know strong weather is
predicted, remove the cover or take down the canopy unit completely.
The cover is designed to be quickly and easily removed.
Warranty
All our
canopy components feature a 1-year limited warranty (90 days-limited on
Value King Brand items) and are warranted to be free from defects in
material and workmanship for a period of 1-year
(90 days-limited on Value King Brand
items).
You must complete and return the enclosed warranty card promptly after
purchase. Please retain your proof of purchase receipt; you will be
asked to provide this receipt in order to obtain warranty service.
Non-Warranty Replacement Parts
If your
warranty expires and you need replacement parts and cannot find them
here on this website, please contact us at 1-800-800-6296. We stock
replacement parts for most of our products. Our customer service
department will be pleased to assist you in any way possible.
Certain
regions of the country are extremely harsh on canopy covers. Normal
wear and tear is not covered under the warranty, and should be
expected.
In order to
receive a discounted or free replacement part, you may be asked to
return the part, freight prepaid, to our warehouse for inspection before
we will send a replacement. You must, in all cases, provide a copy of
your receipt showing the date of purchase, model number and price.
For missing
parts, replacement parts or any questions:
Please Call 8:00am – 5:00pm EST,
Monday–Friday
1-800-800-6296
or 1-919-552-2977
or you can fax us at:
1-919-552-5069
King Canopy / PIC America, LTD. |
