Return Policy
We will accept most any item we sell as a return for full credit less shipping costs within 30 days of receiving the product(s), except specially fabricated and special order items listed below. Electronic devices listed below are non-returnable. After 30 days, the product's manufacturer becomes responsible within the limitations of their specific warranties. You are responsible for shipping charges back to us. Please read the full explanation below for exceptions and conditions.
How To Return Item(s)
All returned items must have an RMA number. Mark the RMA number clearly on
the outside of the package or on the shipping label. Call 330-358-2335 always before
returning an item. Ship to: Hoover Fence Co., Att: Returns, 5531 McClintocksburg Rd.,
Newton Falls, OH. 44444.
Amount of refund
Shipping charges are not refundable. If the original shipping charge is indicated on your
invoice, your refund will not include that shipping charge. On items over $100.00, as
shown on your invoice, and which included shipping charges, the actual shipping charge
will be deducted.
Refused shipments at time of delivery
Orders that are refused at time of delivery where a shipping expense has been incurred by
us, will be subject to no refund of the shipping charge to you and an additional charge
for the shipping fee back to us. If for any reason you feel that a shipment is not
acceptable, call us immediately at 800-355-2335. In cases of damaged merchandise these
shipping charges will be waived, if a successful claim can be filed against the shipper
with your assistance.
Special orders
Any order that is considered special fabrication is not returnable and therefore not
refundable, unless the product is damaged or not built as ordered. This includes gates,
kennel panels, chain link software, ornamental aluminum fence, vinyl fence, chain link
fences and customized work of any kind. Only products that are advertised as our standard
product line can be accepted for returns.
Non-Returnable Electronics
Due to the inherent nature of electronics, we do not accept electronic
devices for return/credit. This includes, but is not limited to card readers, proximity
readers, keypads, intercoms, circuit boards, loop detectors, timers, emergency vehicle
devices, electric locks, solar panels, gate operators, batteries, and transformers.
Pricing Errors and Omissions
As we look to increase the number of items being offered on our site, the chance increases
that an item may be shown with an incorrect price. We work hard to avoid these
errors, but they can happen. If we have made a mistake on an item you are wanting to
purchase, we will attempt to honor that price if at all possible. Unfortunately
there may be times when we cannot honor a wrong price and, therefore, we reserve the right
to cancel any order.
Specifications
Hoover Fence Co. strives to be accurate in depicting all products featured on
our website. Specifications are subject to change due to manufacturer's changes. If
specifications must be perfectly accurate and up-to-date, please inquire about current
specifications before ordering your product.
