WAREHOUSE PICK-UP POLICY

Customers may place their order and pick-up at our warehouse, provided that they specify upon order and adhere to our "Warehouse Pick-Up Policy". Customer and customer's representative/carrier agree to abide by our Warehouse Pick-Up Policy as follows:

Order Preparation: Orders placed for Store/Warehouse Pick-Up are not packaged for shipping by common carrier, ocean freight, or small parcel shipping. Items are prepared for customer pick-up "loose" meaning there may be no pallets, boxes, strapping, shrink wrapping, or other packing whatsoever. If any exists, it will be provided solely at our convenience. Additional packing/ palletizing may be available at a specified charge. Please inquire for a quote.

Equipment: Hoover Fence is equipped with proper material handling equipment such as forklifts and a loading dock for most loading applications. We reserve final judgment in loading vehicles for the safety of the vehicle and our employees. We expect customers to come prepared with appropriate vehicles, trailers, and strapping supplies to pick up orders. Failure to do so may result in shipment delays and storage fees being assessed. Further, driver's must be knowledgeable with proper strapping techniques and tie down applications. We accept no responsibility or liability from failure to strap down loads properly or incorrectly loaded vehicles.

Bill of Lading: The customer must supply their own Bill of Lading if hiring their own carrier. Failure to do so may result in a shipment delay and storage fees being assessed.

Shortages and/or Damages: We pack proper materials, correctly counted, in good condition. Shortages and/or damages must be reported immediately upon pick-up, Absolutely no shortages/ damages may be claimed after pick-up.

Storage Fees: It is the customer's responsibility to be available to pick-up materials ordered "Store/ Warehouse Pick-Up" within 7 business days of being notified the order is complete for pick-up. Failure to pick-up materials by the 7th business day will result in storage fees being charged at $25.00 per day starting on the 8th business day.