SecuraKey Warranty
SecuraKey Limited Warranty (United States and Canada)
“SecuraKey products are warranted against defects in materials and assembly for the period indicated below. In the event that any SecuraKey manufactured product fails to perform as intended during the warranty period, SecuraKey will replace the defective product with a new or refurbished product. This is subject to the equipment being installed in accordance with the instructions and used appropriately in suitable conditions. The warranty period begins on the date of shipment from our factory, or if sold through a Distributor, on the date of sale (original receipt or documentation is required). This warranty does not include your cost for taxes, duties, or installation expenses.”
Warranty claims require a Return Material Authorization (RMA). Simply call our Technical Support Department at 877-850-3452 for help in evaluating your problem. If no resolution is achieved over the phone, request an RMA form, and then complete and submit the form to SecuraKey to initiate the Warranty process. Refer to Secura Key's website for complete RMA policy (www.securakey.com). Return of Lifetime Warranty defective product shall be at the discretion of SecuraKey. Customer must retain the defective product for a thirty (30) day period following the issuance of the RMA, during which time SecuraKey reserves the right to request return of the defective product. Products must be returned if requested, freight prepaid. If requested defective products are not returned within 30 days, SecuraKey may invoice the customer for the full price of the replacement unit. Return of 3-Year Warranty defective product is always required, and must be done within 30 days or customer account is subject to full cost of the replacement unit.
Warranty Exclusions
Products which have failed due to vandalism, willful damage, installation errors, inappropriate electrical loading, mis-use and “Acts of God” such as lightning, fire, flood, hurricane, etc. Cards that have been modified by third parties after sale in a manner that affects performance of the card. Reader Modules, Code Strips, Tags or Inserts that are embedded into other products - these are covered by a separate warranty – check with factory. Products where the serial number has been defaced or removed. Products not manufactured by SecuraKey are covered by their own original manufacturers’ warranty. Please contact SECURAKEY Customer Service for warranty/repair instructions. Lifetime warranty does not apply to products purchased prior to January 2005.
Warranty Limitations
“THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. SECURAKEY SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The remedies provided herein are the buyers’ sole and exclusive remedies. In no event shall SecuraKey be liable for damages in excess of the purchase price of the product, for direct, indirect, special, incidental or consequential damages (including loss of profits) arising out of the installation, use, or inability to use such product, or loss resulting from the operation or performance of any third party product or any systems in which a SecuraKey product is incorporated, whether based on contract, tort or any other legal theory.”